POSITION: CASE MANAGER
PROGRAMS: Project LEAYD, California Violence Intervention,and Prevention (Cal VIP), Elevate Youth California
REPORTS TO: Chief Operating Officer (COO)
LOCATION: City of Los Angeles
DEADLINE: Open until filled
SALARY: $50,000 to 60,000
JOB SUMMARY The ideal candidate is a strong collaborator and delegator, comfortable working independently, and has refined problem-solving skills to work with teams, staff, consultants, and subcontractors. Additionally, the ideal candidate is self-aware of their emotions and those of others and can relieve stress, communicate effectively, manage challenges, and empathize with those around them. Identity clients that may need Intensive Case Management (ICM).
THE CASE MANAGER (CM) ensures the client’s progress and assists in developing maintenance skills necessary to achieve Individual Service Plan (ISP) goals. The CM supports and facilitates youth/clients’ access and utilization of needed risk reduction activities, medical, dental, recreational, psychiatric, and other services. The CM connects parents to services needed in collaboration to support youth development based on ICM and provides support/assistance in developing family stability, such as connecting parents to money management and stability skills. The CM offers support/assistance to encourage the client to utilize available educational, employment, social, rehabilitation, vocational other community services as needed and their family. The CM promotes and facilitates client involvement in social/recreational activities to reinforce newly acquired violence/prevention skills. The CM supports the client in maintaining prevention knowledge and skills and developing new social/peer networks. Emergency Intervention – Intervention in a potential crisis to assist in problem resolution and to coordinate and facilitate access to necessary prevention, education, intervention, and other services. Provide crisis information/telephone numbers to each youth in case they need after-hour support/intervention. The CM documents all pre- and post-placement case management services. This position also reviews program progress, monitors action plans and programmatic reporting, and prepares and submits check requests and invoices reports. The CM demonstrates alignment with the team’s philosophy, values, and understanding. This is a full-time position that requires occasional evening and weekend work. As an equal opportunity employer, Girls Club of Los Angeles (GCLA) is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
Conducts introduction to the program and provides youth/clients with information about program rules, procedures, program expectations, and completion expectations.
Conducts initial eligibility intake and assessment of clients; determines appropriate placement based on the evaluation outcome.
Facilitates placement of youth/client in other needed services.
Works with schools and other collaborators’ referrals.
Gather appropriate consent forms from parents/guardians for minor youth in the Girls Club of Los Angeles Lead the Intensive Case Management (ICM) and Individual Service Plans (ISP) processes
for youth/clients and their families or guardians.
EVALUATION AND RE-EVALUATION
The determination that youth/client meets requisite target population service requirements. Determination of risk reduction and other case management needs.
Developing an Individual Service Plan (ISP) translates case management needs identified in the eligibility/assessment into goals and identifies prevention, education, and interventions, guiding the youth/client-case manager relationship.
Provide data regularly to internal and external evaluators for reporting/tracking.
Organize, collect, and store data (maintain client files) for the Girls Club of Los Angeles program and participants.
Communicate regularly with the evaluator.
Schedule virtual and face-to-face sessions with youth as needed
LINKAGE & CONSULTATION
Identify and maintain youth-specific resources necessary and appropriate to implement the ISPs. Maintain interagency consultation and conduct case conferencing between collaborators, case workers, and other service coordination contacts and referrals.
Connect to Bi-lingual services/workers as needed/appropriate.
Monitor service delivery, ISP implementation, and client progress. Identify client/treatment barriers and work on solutions.
Conducts post-placement activities, including youth prevention services, follow-up and monitoring, housing, family reunification as needed, personal & incidentals (hygiene, food, clothes), transportation and medical, after-school activities, tutoring, and mentoring.
EDUCATION AND MINIMUM QUALIFICATIONS
Master’s Degree in Social Work
Five years of case management experience
Managerial, supervisory experience
Bilingual preferred but not required
Possess a valid CA driver’s License
Access to reliable transportation and liability insurance
Able to pass a background clearance As an equal opportunity employer, Girls Club of Los Angeles (GCLA) is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
EDUCATION AND MINIMUM QUALIFICATIONS-KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Girls Club of Los Angeles offers a dynamic yet flexible work environment that requires self-motivation and discipline.
- Qualified candidates will have self-initiative, a track record of excellence in work, and strong Leadership collaborations and communication skills, and demonstrates highly organized and efficient.
- A background of education and experience substantially equivalent to a high school education or three years of clerical/office experience.
- Ability to apply conflict resolution strategies to deescalate conflict
- Ability to communicate effectively – both orally and written.
- Ability to work with people from diverse cultural, ethnic, and socio-economic backgrounds.
- Microsoft Office skills required (i.e., Word, Excel, Access Data Base, PowerPoint, Publisher).
- Ability to maintain a pleasant, courteous manner with clients and other personnel.
- Willingness to perform various simple repetitive tasks that may involve unpleasant conditions and maintains patience and tact.
- Ability to respect and maintain confidentiality.
- Ability to understand and carry out oral and written directions.
- Ability to organize and manage multiple priorities.
- Ability to handle ongoing deadlines and timelines.
- Ability to handle complicated and unpredictable situations.
- Ability to solve problems with critical thinking skills.
- Ability to write accurate reports and proposals and business correspondence.
- Ability to speak English clearly and write legibly.
- Knowledge of community-based organizing or faith-based organizing
- Experience working with justice-involved populations
- Experience with working with clients with substance abuse, mental health, and medical problems
- The desired candidate will display and demonstrate the following:
- Ability to work without supervision.
- Ability to handle confidential information.
- Excellent verbal and written communication skills.
- Maintains patient privacy, including protecting confidentiality, safeguarding integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
- Participates in, conducts, and sustains performance quality improvement activities according to designated roles and responsibilities.
- Sensitivity to service population’s cultural and socioeconomic characteristics.
- Punctual and dependable attendance.
- Free from alcohol and drug abuse.
- Understands GCLA’s basic philosophy and participates fully in carrying out its mission.
Selected candidates will be asked to provide a writing sample as part of the selection process. As an equal opportunity employer, Girls Club of Los Angeles (GCLA) is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
This is a leadership position and reports to the Chief Operating Officer. A resume must accompany your application. Applicants who meet the minimum requirements and qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training, and experience as they relate to the requirements of the position. Report all related education and experience. Indicate your college degree and major on your application, if applicable. Incorrect application forms will not be accepted. Complete applications must be submitted by the closing date. Information submitted after this date will not be considered.
Generous paid PTO, plus nine paid holidays and GCLA, is closed between Christmas and New Year's. Free basic Dental and Vision. HMO Medical 75%. Eligible employees receive a 3% retirement contribution. Eligible for the Public Service Loan Forgiveness program. Life and AD & D Insurance. Voluntary Supplemental Insurance
Opportunity for growth & advancement. Professional development & continued training. Team building & bonding through company-sponsored events & activities.
COMMUNITY OF PRACTICE
The successful candidate will focus on achieving excellence of service and performance in five core competencies: 1) integrity & trust, 2) adaptability, 3) accountability, 4) learning and development, and 5) compassion. The candidate is expected to excel in the five Programs Competencies: 1) leadership, 2) work quality, 3) managing, motivating others & communication, 4) managing systems, and 5) innovation. The candidate will embrace GCLA’s learning culture, strive to constantly improve upon systems and services for our employees and constituents, and be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, respect the diversity of thought, and look to our staff to be candid with concerns and constructive feedback and suggestions. Together, we can continue to take GCLA to higher levels of excellence
and service to the community.
CONTINGENCIES: Must be fully vaccinated to comply with the California Department of Public Health (CPHD) order before an employment offer. The agency will provide accommodation as required by applicable law.
Please send a resume, a detailed one-page cover letter (including introduction, skills/qualifications, and your intent for applying and two writing samples highlighting your case management experience with clients. The writing sample can be 2 to 6 pages. In addition, candidates may be asked to demonstrate Microsoft Suite proficiency. All documents must be submitted together to be considered.
Girls Club of Los Angeles
Attn: Velvet Morris
Vmorris@girlsclubla.org As an equal opportunity employer, Girls Club of Los Angeles (GCLA) is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.
Girls Club of Los Angeles
Attn: Velvet Morris
2057 W. Century Blvd.; Los Angeles, CA 90047